Add Printer Not Working - Vista Home Premium

[Rick_Hugh]

I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver CD, to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
However, upon trying this, an error came up as soon as I pressed the icon:
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

[Bob]

Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
driver.
Reinstall the printer.
-------
*Report back, please*

Post by Rick_Hugh
I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver CD, to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

[Rick_Hugh]

*Sigh* Ok....let me try this again:

The driver for the printer is not the issue. Again, according to Epson.com,
a compatible printer driver for my C84 should already be on Vista.

The issue is: When I try to use the Add Printer option, I receive an error
that says "Windows Cannot Open Add Printer. Operation could not be completed
(error 0x000000c1)." Why is it doing this, and what can I do to correct it?

Post by Bob
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
driver.
Reinstall the printer.
-------
*Report back, please*

Post by Rick_Hugh
I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver CD, to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

[Bob]

In between sighs...Uninstall the printer. Go to the eMachines or the Epson
website. Download and install the latest driver. Reinstall the printer
whether or not you find a newer driver.

Which firewall, anti-virus or security suite is installed?

Post by Rick_Hugh
The driver for the printer is not the issue. Again, according to Epson.com,
a compatible printer driver for my C84 should already be on Vista.
The issue is: When I try to use the Add Printer option, I receive an error
that says "Windows Cannot Open Add Printer. Operation could not be completed
(error 0x000000c1)." Why is it doing this, and what can I do to correct it?

Post by Bob
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
driver.
Reinstall the printer.
-------
*Report back, please*

Post by Rick_Hugh
I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver
CD,
to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

[Rick_Hugh]

Ok...so, not to sound sarcastic (because this question is going to come off
as sounding that way), but how do I uninstall a printer that I haven't
installed? Vista does not see it, the original driver disc doesn't work (when
it's attempting to install the drivers, the install program just sits there),
and the current drivers I found for my printer at Epson were for XP.

If you're referring to the driver that Vista has for it, I don't know which
driver Vista would use to install my printer.

And again, why is my Add Printer command not working?

Post by Bob
In between sighs...Uninstall the printer. Go to the eMachines or the Epson
website. Download and install the latest driver. Reinstall the printer
whether or not you find a newer driver.
Which firewall, anti-virus or security suite is installed?

Post by Rick_Hugh
The driver for the printer is not the issue. Again, according to Epson.com,
a compatible printer driver for my C84 should already be on Vista.
The issue is: When I try to use the Add Printer option, I receive an error
that says "Windows Cannot Open Add Printer. Operation could not be completed
(error 0x000000c1)." Why is it doing this, and what can I do to correct it?

Post by Bob
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
driver.
Reinstall the printer.
-------
*Report back, please*

Post by Rick_Hugh
I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver
CD,
to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

[Bob]

Do you see the printer in Device Manager?
-------
*Report back, please*

Post by Rick_Hugh
Ok...so, not to sound sarcastic (because this question is going to come off
as sounding that way), but how do I uninstall a printer that I haven't
installed? Vista does not see it, the original driver disc doesn't work (when
it's attempting to install the drivers, the install program just sits there),
and the current drivers I found for my printer at Epson were for XP.
If you're referring to the driver that Vista has for it, I don't know which
driver Vista would use to install my printer.
And again, why is my Add Printer command not working?

Post by Bob
In between sighs...Uninstall the printer. Go to the eMachines or the Epson
website. Download and install the latest driver. Reinstall the printer
whether or not you find a newer driver.
Which firewall, anti-virus or security suite is installed?

Post by Rick_Hugh
The driver for the printer is not the issue. Again, according to Epson.com,
a compatible printer driver for my C84 should already be on Vista.
The issue is: When I try to use the Add Printer option, I receive an error
that says "Windows Cannot Open Add Printer. Operation could not be completed
(error 0x000000c1)." Why is it doing this, and what can I do to correct it?

Post by Bob
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
driver.
Reinstall the printer.
-------
*Report back, please*

Post by Rick_Hugh
I have an Epson Stylus c84 Inkjet that, according to the Epson
support
page,
should already have drivers in Vista (I should just be able to plug
in
the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver
CD,
to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
"Windows Cannot Open Add Printer. Operation could not be completed (error
0x000000c1)."
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any
ideas?
Thanks

[Rick_Hugh]

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[Alan Morris [MSFT]]

the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.

E:\>winerror 0x000000c1
193 ERROR_BAD_EXE_FORMAT <--> 0xc000000a STATUS_BAD_INITIAL_PC
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[Rick_Hugh]

Ok.....so, how would I got about attempting to correct this?

Thanks

Post by Alan Morris [MSFT]
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.
E:\>winerror 0x000000c1
193 ERROR_BAD_EXE_FORMAT <--> 0xc000000a STATUS_BAD_INITIAL_PC
--
Alan Morris
Windows Printing Team
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[Alan Morris [MSFT]]

Unsure. I ran into a different issue but got this error. It turns out
there was a x64 print driver living in the x86 driver location so when a new
x86 client connected it failed with the 0x000000c1 error.


Is this 64bit or 32bit?

I assume you hit this error almost immediately

the explorer process will load printui.dll which drives Add Printer

You can launch Add Printer without explorer by opening a command prompt and
typing

rundll32 printui.dll,PrintUIEntry /il

or for Network Add Printer
rundll32 printui.dll,PrintUIEntry /ip

Here is the list of files loaded and referenced by other files when starting
Add Printer using rundll32. Any one could be the issue but I sorted the
spooler components and placed them at the top of the list.

spooler
ModLoad: 71670000 716b2000 C:\Windows\system32\WINSPOOL.DRV
ModLoad: 73860000 73938000 C:\Windows\system32\printui.dll
ModLoad: 740a0000 740cc000 C:\Windows\system32\puiapi.dll
ModLoad: 740f0000 74127000 C:\Windows\system32\ntprint.dll
ModLoad: 70fd0000 70fe2000 C:\Windows\system32\tcpmonui.dll

other stuff
ModLoad: 004b0000 004be000 rundll32.exe
ModLoad: 76f40000 77067000 ntdll.dll
ModLoad: 76cb0000 76d8b000 C:\Windows\system32\kernel32.dll
ModLoad: 77100000 7719d000 C:\Windows\system32\USER32.dll
ModLoad: 770b0000 770fb000 C:\Windows\system32\GDI32.dll
ModLoad: 76a90000 76b56000 C:\Windows\system32\ADVAPI32.dll
ModLoad: 76970000 76a33000 C:\Windows\system32\RPCRT4.dll
ModLoad: 759b0000 75a5a000 C:\Windows\system32\msvcrt.dll
ModLoad: 76790000 767b9000 C:\Windows\system32\imagehlp.dll
ModLoad: 72f30000 72f4e000 C:\Windows\system32\ShimEng.dll
ModLoad: 755c0000 755ec000 C:\Windows\system32\apphelp.dll
ModLoad: 6cbd0000 6cc58000 C:\Windows\AppPatch\AcLayers.DLL
ModLoad: 75c70000 7677f000 C:\Windows\system32\SHELL32.dll
ModLoad: 757c0000 75818000 C:\Windows\system32\SHLWAPI.dll
ModLoad: 76b60000 76ca4000 C:\Windows\system32\ole32.dll
ModLoad: 75af0000 75b7d000 C:\Windows\system32\OLEAUT32.dll
ModLoad: 75670000 7568e000 C:\Windows\system32\USERENV.dll
ModLoad: 75650000 75664000 C:\Windows\system32\Secur32.dll
ModLoad: 751c0000 751d4000 C:\Windows\system32\MPR.dll
ModLoad: 75c50000 75c6e000 C:\Windows\system32\IMM32.DLL
ModLoad: 76820000 768e8000 C:\Windows\system32\MSCTF.dll
ModLoad: 77070000 77079000 C:\Windows\system32\LPK.DLL
ModLoad: 768f0000 7696d000 C:\Windows\system32\USP10.dll
ModLoad: 743c0000 7455e000
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll
ModLoad: 71a80000 71ab5000 C:\Windows\system32\ACTIVEDS.dll
ModLoad: 71a40000 71a73000 C:\Windows\system32\adsldpc.dll
ModLoad: 75340000 753b5000 C:\Windows\system32\NETAPI32.dll
ModLoad: 75720000 75727000 C:\Windows\system32\PSAPI.DLL
ModLoad: 767c0000 7680a000 C:\Windows\system32\WLDAP32.dll
ModLoad: 77080000 770ad000 C:\Windows\system32\WS2_32.dll
ModLoad: 76780000 76786000 C:\Windows\system32\NSI.dll
ModLoad: 71a10000 71a3e000 C:\Windows\system32\credui.dll
ModLoad: 74890000 748a4000 C:\Windows\system32\ATL.DLL
ModLoad: 723e0000 723e8000 C:\Windows\system32\CFGMGR32.dll
ModLoad: 75820000 759aa000 C:\Windows\system32\setupapi.DLL
ModLoad: 73d00000 73d32000 C:\Windows\system32\WINMM.dll
ModLoad: 739b0000 739e9000 C:\Windows\system32\OLEACC.dll
ModLoad: 74930000 7493a000 C:\Windows\system32\WTSAPI32.dll
ModLoad: 75080000 750ba000 C:\Windows\system32\slc.dll
ModLoad: 74f40000 74f48000 C:\Windows\system32\VERSION.dll
ModLoad: 75020000 75039000 C:\Windows\system32\IPHLPAPI.DLL
ModLoad: 74fe0000 75015000 C:\Windows\system32\dhcpcsvc.DLL
ModLoad: 75260000 7528c000 C:\Windows\system32\DNSAPI.dll
ModLoad: 74fd0000 74fd7000 C:\Windows\system32\WINNSI.DLL
ModLoad: 74fa0000 74fc1000 C:\Windows\system32\dhcpcsvc6.DLL
ModLoad: 73940000 739a2000 C:\Windows\system32\mscms.dll
ModLoad: 6cc80000 6cce9000 C:\Windows\system32\irprops.cpl
ModLoad: 72a20000 72a27000 C:\Windows\system32\WSOCK32.dll
ModLoad: 74940000 7494f000 C:\Windows\system32\nlaapi.dll
ModLoad: 75200000 75218000 C:\Windows\system32\ntdsapi.dll
ModLoad: 74db0000 74deb000 C:\Windows\system32\mswsock.dll
ModLoad: 749e0000 749e5000 C:\Windows\System32\wshtcpip.dll
ModLoad: 74f50000 74f55000 C:\Windows\System32\wship6.dll
ModLoad: 74940000 7494f000 C:\Windows\system32\NLAapi.dll
ModLoad: 73b20000 73b28000 C:\Windows\System32\winrnr.dll
ModLoad: 73b30000 73b3f000 C:\Windows\system32\napinsp.dll
ModLoad: 73a00000 73a06000 C:\Windows\system32\rasadhlp.dll
ModLoad: 74f70000 74f77000 C:\Windows\system32\credssp.dll
ModLoad: 750c0000 751b1000 C:\Windows\system32\CRYPT32.dll
ModLoad: 75220000 75232000 C:\Windows\system32\MSASN1.dll
ModLoad: 74bc0000 74c04000 C:\Windows\system32\schannel.dll
ModLoad: 74e30000 74eac000 C:\Windows\system32\kerberos.dll
ModLoad: 75290000 752a1000 C:\Windows\system32\cryptdll.dll
ModLoad: 74eb0000 74ef5000 C:\Windows\system32\bcrypt.dll
ModLoad: 75a60000 75ae4000 C:\Windows\system32\CLBCatQ.DLL
ModLoad: 6fb60000 6fb74000 C:\Windows\system32\shgina.dll
ModLoad: 75240000 75251000 C:\Windows\system32\SAMLIB.dll
ModLoad: 73750000 737d5000
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886786f450a74a05\comctl32.dll
ModLoad: 74860000 74890000 C:\Windows\system32\DUser.dll
ModLoad: 748b0000 748ef000 C:\Windows\system32\UxTheme.dll
ModLoad: 74130000 7415f000 C:\Windows\system32\xmllite.dll
ModLoad: 6cfd0000 6d0c9000 C:\Windows\system32\bthprops.cpl
ModLoad: 74300000 7432d000 C:\Windows\system32\WINTRUST.dll
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

Post by Rick_Hugh
Ok.....so, how would I got about attempting to correct this?
Thanks

Post by Alan Morris [MSFT]
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.
E:\>winerror 0x000000c1
193 ERROR_BAD_EXE_FORMAT <--> 0xc000000a STATUS_BAD_INITIAL_PC
--
Alan Morris
Windows Printing Team
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[Dante]

I spent the last few weeks with the same problem with my RX620... a driver
that was supposed to be built into Vista, isn't the directions on the Epson
web site are horrid. In the end I installed Windows XP/2000 drivers and it
works fine... No help from Epson or Microsoft. who continue to say... plug
it in and Windows will find the right driver... however it never does.

Post by Rick_Hugh
Ok.....so, how would I got about attempting to correct this?
Thanks

Post by Alan Morris [MSFT]
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.
E:\>winerror 0x000000c1
193 ERROR_BAD_EXE_FORMAT <--> 0xc000000a STATUS_BAD_INITIAL_PC
--
Alan Morris
Windows Printing Team
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[Rick_Hugh]

I did try the Windows Xp/2000 drivers, but again to no avail. It appeared
that it was trying to install the printer, but still couldn't identify it.

Post by Dante
I spent the last few weeks with the same problem with my RX620... a driver
that was supposed to be built into Vista, isn't the directions on the Epson
web site are horrid. In the end I installed Windows XP/2000 drivers and it
works fine... No help from Epson or Microsoft. who continue to say... plug
it in and Windows will find the right driver... however it never does.

Post by Rick_Hugh
Ok.....so, how would I got about attempting to correct this?
Thanks

Post by Alan Morris [MSFT]
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.
E:\>winerror 0x000000c1
193 ERROR_BAD_EXE_FORMAT <--> 0xc000000a STATUS_BAD_INITIAL_PC
--
Alan Morris
Windows Printing Team
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.

No.

Post by Bob
Do you see the printer in Device Manager?
-------
*Report back, please*

[alanmara]

Hi, I've tryied this command from both Win7 32bit and XP computers and
results are:

rundll32 printui.dll,PrintUIEntry /c\\computer /ga /n\\server\printer01

Win7 = locally add/remove printer OK
Win7 = remotely doesn't work

XP = doesn't work at all

Can you help me please?

I even tryed with vbs script but locally works, remotely with PSEXEC
neither on XP or Win7.

THANKS

[Alan Morris [MSFT]]

the remote user needs write access to the registry, the /ga machine
connections are stored at this registry location.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Connections
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

Post by alanmara
Hi, I've tryied this command from both Win7 32bit and XP computers and
rundll32 printui.dll,PrintUIEntry /c\\computer /ga /n\\server\printer01
Win7 = locally add/remove printer OK
Win7 = remotely doesn't work
XP = doesn't work at all
Can you help me please?
I even tryed with vbs script but locally works, remotely with PSEXEC
neither on XP or Win7.
THANKS
--
alanmara
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[alanmara]

thanks for reply.
For remote user what do you mean?
I'm running psexec with domain admin user. Is also local admin on remot
machine

--
alanmar
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[alanmara]

sorry but on XP machine and Win7 under that reg key there are no
connections.
XP has Connection Key but is empty.
Win7 has no Connections key.

Instead they have both:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments

and under this key there are all the OS versions and under each one
there are keys names version 2 and version 3 with the drivers underneath

[Alan Morris [MSFT]]

those are print driver names they do not contain printer data.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

Post by alanmara
sorry but on XP machine and Win7 under that reg key there are no
connections.
XP has Connection Key but is empty.
Win7 has no Connections key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
and under this key there are all the OS versions and under each one
there are keys names version 2 and version 3 with the drivers underneath
--
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[Alan Morris [MSFT]]

I do not know what psexec is.

local admin on the remote machine was my context.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

Post by alanmara
thanks for reply.
For remote user what do you mean?
I'm running psexec with domain admin user. Is also local admin on remote
machine.
--
alanmara
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